Delightful Customer Service: Jayco Edition

Having worked in customer support for over 5 years, I’m always noticing good or bad experiences with support staff out in the world. Spoiler alert: We had an amazing experience at the Jayco Motorhome Factory yesterday. Here’s the story. Some time ago we noticed a bump under the linoleum in the kitchen area of our…

WCBA 2017: Remote Work

Last week I gave a talk at WordCamp Buenos Aires on Trabajando a Distancia: Retos y Oportunidades. In English, that’s Remote Work: Challenges and Opportunities. I’ve been wanting to speak about remote work for a while since it’s what I do and have done for years. They approved my talk with a few adjustments and I…

Traveling: National Park Edition

This year has meant a lot of travel for my family. Without really meaning to, we made a theme out of visiting every National Park we found near our travel path.   At each visiters center we bought a sticker for me to put on my laptop. After the top got covered up I moved…

Moving Office 

My office for the day is on wheels somewhere in Eastern Washington. Mobile hotspot is holding out for the most part. ​​Good times.  #officefortheday #a8cday #remoteworking A post shared by Karen Arnold (@iamkarenalma) on Sep 26, 2016 at 1:26pm PDT

The Saguaro and Its Little Friend the Prickly Pear

Whenever Bugs Bunny is hanging out in the desert, the landscape is dotted with big tall cactus that look kind of like this: The funny thing is, this type of cactus doesn’t grow in every part of the desert of the Southwestern United States. It grows in some parts of Arizona and down into Mexico, but there are vast bits of desert with…