Delightful Customer Service: Jayco Edition

Having worked in customer support for over 5 years, I’m always noticing good or bad experiences with support staff out in the world. Spoiler alert: We had an amazing experience at the Jayco Motorhome Factory yesterday. Here’s the story. Some time ago we noticed a bump under the linoleum in the kitchen area of our…

On the Road Again

Working hard. Trying to enjoy the outdoors before it gets too hot. Also, having to put on bug spray in the morning is stupid. What the heck, Texas!?!    

WCBA 2017: Remote Work

Last week I gave a talk at WordCamp Buenos Aires on Trabajando a Distancia: Retos y Oportunidades. In English, that’s Remote Work: Challenges and Opportunities. I’ve been wanting to speak about remote work for a while since it’s what I do and have done for years. They approved my talk with a few adjustments and I…

Coffee in Albuquerque

I’m checking out a new coffee shop in downtown ABQ today. Kumba Coffee has been on Lomas and Second for a couple months. The owner is super sweet and there’s good space for working. There’s even decent parking in a lot behind the building. I think I’ll come back. 

Remodeling the Train Track

Last year we decided to upgrade our garden train. It’s technically my father’s train, but our house is the location for the train set so possession being the law and all that. In all seriousness, my parents live in the northern Midwestern US for most of the year, but the weather in Albuquerque is more…

Scrapbooking Memories

About 10 years this project fizzled out and it’s stayed neatly tucked away in my office area all that time. I have a week or two to finish it before my three month sabbatical from my job is over. Will I finish? No one knows! But I hope so! The project is a scrapbook that…