Communication to build a remote culture

A distributed workforce is the most effective way to build a company [] talent and intelligence are equally distributed around the world but opportunity is not. – Matt Mullenweg Founder and CEO of Automattic, the company behind WordPress.com WooCommerce, and Jetpack. At Automattic, we have over 800 employees living in over 67 countries. Some of…

WordCamp Philly 2014

Two of my colleagues (Deborah Beckett and Elizabeth Urello) and I spoke about support at WordCamp Philadelphia this weekend. This is a modification of the talk I did in Nicaragua a few weeks ago. Elizabeth Urello gets credit for the original idea 🙂 Sadly, these images don’t let you hear our delightful anecdotes and as…

WordCamp Las Peñitas, Nicaragua 2014

I’m in Nicaragua for the third time in my life. The first was when I was born and the second was last year for WordCamp Managua 2013. This time I’m at WordCamp again. We’re in a lovely beach town called Las Peñitas, just outside of León, about an hour from Managua. I just gave a…

Tech Support House Calls. No, Really! It’s a Thing!

True confession: I hate talking on the phone with businesses. I avoid calling people to make appointments. I also hate answering the phone, unless I know who it is. Honestly, sometimes I wonder why I have a phone. (Answer: for texting, checking emails, Twitter, and Facebook) Yesterday I finally got around to getting serious about…